Refund policy

14-day refunds on payments, and how to request one.

The policy

Payments to CTC Takeoffs are refundable within 14 days of the payment. If a charge is not right for you, contact us within that window and we will refund it to the original payment method.

Request a refund

1. Email [email protected] from the organization's super admin email, or use the contact form.
2. Include the organization name and the payment date or invoice number.
3. We confirm by email once the refund is issued; banks typically post it within 5–10 business days.

Notes

• Refunds apply to subscription payments. Taxes collected are refunded with the payment where applicable.
• Requesting a refund does not delete your data — your organization simply returns to an inactive state when the paid period ends, and the normal inactivity timeline applies.